File a Correction
A register is only worth keeping if the people reading it can get errors out of it. This page is the route for that. Anyone can use it, no credentials are needed, and nobody is asked to justify why they care.
What is worth reporting
- A rule described wrongly — a regulator’s remit, a licensing arrangement, an age limit, a payment restriction, a tax treatment stated in a way the source does not actually support.
- Something that used to be true — regulation moves, and a filing written against last year’s guidance can quietly go stale.
- A number without a home — any figure here that cannot be traced back to a published source should not be here. Say so and it will be sourced or removed.
- Wording that could mislead — a sentence technically defensible but easy to read the wrong way is a defect too, not a matter of taste.
- Broken links, wrong dates, a filing in the wrong section, a name misspelled. Small things count; they are what erode trust in the larger ones.
How to send it
Email [email protected]. Three things make a report quick to act on, and none of them are mandatory: the address of the page, the sentence you think is wrong (a copy-paste is ideal), and the source that contradicts it. A link to the regulator, the statute, the tax bulletin or the operator’s own terms turns a report into a fix in a single step. If you have no source and just think something looks off, send it anyway — checking is our job, not yours.
What happens next
Every report is read. Each one is checked against the primary source before anything changes, because acting on an unverified claim would simply swap one error for another. If the report is right, the filing is corrected and the change is noted on the page rather than quietly rewritten — the point of a correction is that the record shows one was made. If a claim turns out to be unsupportable, it comes out entirely instead of being softened. If the report is not right, you get a reply saying why, with the source we relied on.
Reporters are not named on the corrected page unless they ask to be. Nothing sent here is added to a mailing list, and correspondence is handled as described in the privacy notice. The full method, including how filings are sourced and reviewed in the first place, is on the How Filings Are Checked page.
What this page cannot do
This is an editorial correction route, not a complaints channel for the gambling industry. We cannot recover a balance, reopen an account, release a withdrawal, or take a dispute up with an operator or platform on anyone’s behalf. Complaints about a regulated Québec operator belong with the Régie des alcools, des courses et des jeux; complaints about an operator licensed elsewhere belong with the regulator that issued that licence. If gambling itself is the problem, Jeu: Aide et Référence answers free and confidentially, 24/7, at 1-800-461-0140.